Shipping policy

Last Updated: July 2026

At MetL, we strive to get your order to you as quickly and safely as possible. To ensure reliable, lightning-fast delivery across the country, all of our inventory is stored in and fulfilled directly from professional fulfillment centers nationwide via Amazon Multi-Channel Fulfillment (MCF). Because our 12-packs are heavy and contain liquid, they are packed using specialized packaging to ensure they arrive intact.

1. Shipping Rates & Costs

  • Free Standard Shipping: We are proud to offer free standard shipping on all domestic orders within the United States. No minimum purchase or code is required.

  • Transparency: There are no hidden handling fees or weight surcharges at checkout. The price you see for your 12-pack is exactly what you pay.

2. Order Processing & Handling Time

  • All orders are processed and queued for fulfillment within 0 to 1 business day (Monday through Friday).

  • Our fulfillment network processes orders 7 days a week; however, tracking information updates may occasionally experience a slight lag over weekends depending on the specific carrier assigned to your delivery route.

3. Shipping Estimates & Delivery (Transit Time) We utilize a multi-warehouse network to ship from the fulfillment center closest to your delivery address, significantly reducing time in transit.

  • Contiguous United States: Delivery takes 3–5 business days. Total estimated time from clicking "order" to your door is typically 3–6 business days.

  • Alaska & Hawaii: Delivery takes 5–10 business days.

4. Domestic Shipping Only (P.O. Boxes and APO/FPO) Currently, we only ship to physical street addresses within the 50 United States. Due to carrier restrictions within our automated fulfillment network, we cannot ship to P.O. Boxes, APO/FPO/DPO military addresses, or US territories at this time.

5. Shipment Confirmation & Order Tracking You will receive a Shipment Confirmation email containing your tracking number(s) as soon as Amazon assigns a carrier to your package. Because we utilize an optimized local carrier network, tracking numbers typically become fully active within 24 hours of generation.

6. Damaged or Lost Shipments While our fulfillment network takes incredible care in packing our heavy 12-packs, shipping mishaps can occasionally happen. If your package arrives significantly damaged, leaking, or fails to show up within our guaranteed window, please reach out to our customer support team directly at health@metldrink.com within 7 days of the scheduled delivery date so we can promptly issue a replacement or a refund. Please keep any photos of the damaged packaging handy to help us flag the issue with our fulfillment partners.