Refund policy

Last Updated: July 2026

At MetL, we stand behind the quality of our products. If you are not satisfied with your purchase, we offer a 30-day return policy under the following conditions:

1. 30-Day Return Window

You have 30 days from the date of delivery to initiate a return request for any eligible order (defective, damaged, or unopened/non-defective items).

2. Return Conditions (Product Status)

  • Consumable Products: Due to health and safety regulations regarding beverages, MetL products can only be returned if the 12-pack is completely unopened, in its original packaging, and in a clean, resalable condition. Once a 12-pack has been opened, broken into, or partially consumed, it is no longer legally eligible for a return or refund due to safety rules.

  • Damaged or Incorrect Items: If your order arrives damaged, leaking, or you received the wrong flavor, please contact us immediately at health@metldrink.com. We will swiftly arrange a replacement or full refund at zero cost to you.

3. How to Initiate a Return

To start a return, email health@metldrink.com with your order number and the reason for the return. Because our inventory is managed across a nationwide fulfillment network, do not send products back to the address on your shipping label. Once approved, we will generate an official fulfillment network return label and email it to you to download and print.

4. Return Shipping Costs

  • Damaged, Defective, or Incorrect Items: MetL covers 100% of the return shipping costs. We will email you a prepaid label.

  • Customer Preference (Buyer's Remorse): If you are returning an unopened, resalable product due to a change of mind, the customer is responsible for the return shipping costs. The cost of the prepaid return label will be deducted from your final refund.

5. Refunds & Processing

Once the fulfillment center receives, inspects, and scans your returned item back into inventory, we will process your refund. Funds will be automatically credited back to your original payment method within 5–10 business days.

Order Cancellations

Because our automated fulfillment integration routes orders to the network almost instantly to ensure rapid shipping, the window for canceling an order is extremely short. If you need to cancel, please email us immediately. Once an order's status has moved to "In Progress" or "Shipped" within the fulfillment network, it cannot be canceled, and the standard return policy above will apply.

Contact Information

For all return inquiries or order support: